Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.
Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.
The Customer Support Rep will be responsible for working with and coordinating Customers, Filed supervisor, transporters and very closely associated with Enterprise Service Manager. in their assigned customer accounts. They will also interact with Engineering Team, Deployement Team, Hardware support team closely for resolving customers issues.
Create ticket in SR Portal for each and every incidence
Acknowledge the customer with ticket number to customer and provide TAT
Assigned ticket to respective functions
Follow-up with internal team to provide resolution to query customer has raised
Maintain unified database for key accounts assigned to him
Co-ordinate with customer / transporter for vehicle availability schedule
Publish Weekly / Monthly MIS report to customer
Skills & Experience Required:
Graduate with 2 to 4 years for customer support function
Strong problem identification, resolution and root cause analysis skills.
Strong verbal and written communication skills.
Demonstrated organizational skills; ability to handle multiple priorities.
PC skills (Office – Word, Excel, PowerPoint).
Excellent customer communication skills.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.
Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D