Customer Support Manager

Customer Support Manager

The Trimble Transport and Logistics business unit, of which the operational and development teams are
located in Belgium, is looking for a Customer Support Manager to join our team in Ieper.

Job Summary
As a Team Manager Technical support you will be organizing, managing and developing the Technical
Support department in such a way that it leads to excellent customer satisfaction.
You will report to the Operations Director.

Measures of Success
  • Coach and develop your team members to expected performance and behavior
  •  Have quality dialogues in order to achieve desired engagement levels
  • Manage your team to contribute to the goals and objectives
  •  Ensure high customer focus and follow-up
  • Drive continuous improvement in the team
  • Run daily operations while working closely with the other team managers
  • Act during escalation process and support the team with complaint handling
  • Support the team in daily operations according to set processes
  • Ensure efficiency and quality of your team according to Trimble Transport & Logistics

Skills and Experience Required

  • Proven working experience in a technical job, having an IT background which covers a wide
range of different systems & architectures is a plus
  • Truck & Transport and telecom experience is an advantage
  • Organizing and planning is your passion
  • Experience as a team manager is an asset
  • You have good communication and people skills
  • You are eager to learn new things
  • Full professional proficiency in Dutch, English and French is a requirement, German is a plus.

About Trimble Transport & Logistics

We are a division of Trimble, whose positioning solutions are used in over 100 countries and in diverse
lines of business, ranging from Agriculture, Construction and Surveying to Fleet Management, Public
Safety and Consumer Applications. At Trimble, employee satisfaction goes hand in hand with customer
satisfaction. Our goal is to build strong relationships that create a robust company and a profitable
future. Position yourself with an innovative leader and position yourself for success!
Trimble Transport & Logistics is the leading provider of advanced transport management solutions that
maximize productivity and enhance profitability for our customers. We are an exciting, entrepreneurial
company, with a history of exceptional growth coupled with a disciplined and strategic focus on being
 


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