Director of Engagement

 
At Tricap, our passion is about Service and Value. We seek to provide exceptional service to our residents and teammates. We produce high-quality apartments at a value that is unmatched in the market. We do this by fostering a culture of leadership and accountability, and our goal is to be the best-in-class multifamily deal execution firm in the country.

Tricap Residential Group seeks to hire a Director of Engagement to join our portfolio who will take the Tricap Customer-Centric model of service to the next level. Our company, at its core, is a real estate execution firm, what sets us apart is our relentless dedication to exceptional service and incredible value to our residents.  We are constantly looking for ways to exceed expectations and be leaders in our industry. We need you to determine how we continue to raise the bar. 

 Tricap Core Values

●       Be an honest, humble professional
●       Take Ownership
●       Exceed Expectations

Director of Engagement
Reports to VP of Sales and Marketing
Remote with some travel
 
Do you consider yourself to have the following innate job traits?

  • Approach your assignments with a strong drive to mastering and completing any and all assignments
  • Have strong attention to detail and exactness as well as an inquisitive drive to analyze information and           data
  • Enjoy being pushed to continue to develop your expertise and knowledge
  • Naturally gravitate towards social interaction and influencing people as a major portion of your work                   responsibility
  • Possess a very persuasive and selling style, whether influencing inside or outside of the company 
  • Comfortable in a role where 'selling' is done either persuading other employees, management, and/or                   prospects
  • Confident in your ability to set a motivational tone and establish a high degree of optimism focused on               the people in the work environment
  • Are outgoing, persuasive, and very comfortable meeting new people
  • Consider yourself to be optimistic and upbeat in appearance, flexible with others
  • Are energized by working with others as well as give off positive energy to others, whether it is in the                   actual work environment or simply in a social situation
  • Typically shy away from technical/analytical work, preferring to work in a people/social interactive                        environment
  • Comfortable with a great deal of change and pressure, with shifting priorities, deadlines, and/or goals
  • Tend to respond positively to unpredictable situations or problems that can occur throughout your work              responsibilities
  • Describe yourself as an intense, driving, and an impatient person who can react quickly and is able to juggle        tasks simultaneously
  • Tend to drive yourself and others very hard
  • Manage others by keeping the pressure on (even if  sometimes be perceived as arbitrary or impulsive
  • Are quickly bored with routine or repetitive activities, you  will actively look for new projects or institute                  change
  • Enjoy work where attention to tasks, details, procedures, and specific job assignments are required
  • Operate well in a role requiring a balance between subjective and objective analysis in response to events or   problems
  • Tend to give consideration to the relative emotional elements of your work environment, but balance out              those emotions by comparing them against objective tangible facts when making decisions
  • Try to be attentive and responsive to the emotional needs of others, but keep an eye on the objective                    needs of the situation

If these traits resonate with you, coupled with industry knowledge and experience, this position is a great match for you. 

Key Accountabilities

●       LMA (lead, Manage and hold your team Accountable)
●       Engagement Plan
●       Training
●       Reporting
 
Primary Responsibilities
 
●       Drive the overall performance of the customer-centric sales cycle specifically focused on the engagement                    and  retention of our residents from move in to move out
●       Lead a staff of Engagement Managers
●       Drive resident engagement and foster a positive and productive culture through enthusiastic leadership
●       Develop Virtual and in-person engagement plans that ensure targeted events are in alignment with retention                strategies and desired outcomes
●       Assist communities in increasing engagement and customer satisfaction directly correlating in increased                    SatisFacts scores
●       Provide structured and ongoing training for all Engagement Managers
●       Provide a voice of the customer feedback loop to the business
●       Problem solve situations; requiring the use of data collection and analysis 
●       Manage multiple priorities in a fast-paced environment with effective communication and follow-through
 
Qualifications and Requirements
 
●       Bachelor’s degree in Marketing, Business Administration or a relevant field
●       A minimum of 5 years’ experience in a similar role
●       In-depth knowledge of marketing/customer service techniques and best practices
●       Capacity to manage various projects and work to tight deadlines
●       Excellent negotiation and leadership skills
●       Outstanding written and verbal communication skills
 
Benefits
●       Medical, Vision, Dental Insurance, Short-term Disability, Life Insurance
●       401(k) Match
●       Paid time off, company holidays, volunteer time 

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