As an Administrator you will handle clerical duties, like scheduling appointments, handling insurance claims, and monitoring inventory. You work closely with patients, other office staff, and a dental care team. As an administrator, you ensure that the dentists and other dental staff are aware of what is happening in the front office.
YOUR RESPONSIBILITIES
The Administrator role plays a critical role in delivering ‘Exceptional Dentistry’. A majority of your job is to provide customer service. You are generally the first person to greet patients when they come into the office and enter their information into Dentrix. Additional job duties may include filling out insurance forms and filing them with insurance companies. Coordinating the front office with the dental staff is also part of your job, so that the dentist and other staff know when patients have arrived.
Answering the phone, responding to e-mail messages, pulling patient charts, and managing the office accounting may also be required. In some offices, you may also assist the dentist with patient care.
Competencies include:
Patient Interaction
- Patient Check In/Check Out Procedures
- Explain treatments and procedures
- Courtesy on the phone
- Patient Email
- Conflict resolution with patients, problem-solving
- Take payments
Administration
- Enter in new patients in to Dentrix
- Book appointments in Dentrix
- Book backs
- Know month end procedures
- Recall Pro
- Specialist letters
Insurance
- Understand insurance coverage
- Send claims
- Creating and sending pre-determinations
The successful candidate will clearly communicate and articulate how their credentials and experience demonstrates how they will be successful in the role of Dental Administrator.