Works with customers to determine needs, processes job orders, prepares final billing, processes COD orders and works with payroll to ensure timely, accurate wage payment to associates.
- Gathers customer information about repairs needed, how they will pay and acquire PO # if needed before repairs are made.
- Starts repair orders with description of work to be done, assigns and schedules service work.
- Communicates customer account status to all associates in service department to ensure timely payments.
- Answers phones for service department to schedule incoming work or assist customers with needs.
- Answers phones for all departments and route to appropriate person and/or takes messages when phone volume is high.
- Processes completed job by entering a clear description of repairs done, reviews technician hours on the repair order and verifies all parts entered on repair order.
- Performs all billing processes for the service department.
- Records serialized parts serial numbers or repair order and registers part on the web.
- Bills internal shop jobs.
- Monitors daily mechanic time sheets.
- Additional duties and responsibilities as assigned