Service Writer- Lowell

Works with customers to determine needs, processes job orders, prepares final billing, processes COD orders and works with payroll to ensure timely, accurate wage payment to associates. 

  • Gathers customer information about repairs needed, how they will pay and acquire PO # if needed before repairs are made.
  • Starts repair orders with description of work to be done, assigns and schedules service work.
  • Communicates customer account status to all associates in service department to ensure timely payments. 
  • Answers phones for service department to schedule incoming work or assist customers with needs.
  • Answers phones for all departments and route to appropriate person and/or takes messages when phone volume is high.   
  • Processes completed job by entering a clear description of repairs done, reviews technician hours on the repair order and verifies all parts entered on repair order.
  • Performs all billing processes for the service department.
  • Records serialized parts serial numbers or repair order and registers part on the web. 
  • Bills internal shop jobs.
  • Monitors daily mechanic time sheets.
  • Additional duties and responsibilities as assigned 

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