Implementation Engineer

TrackVia Implementation Engineers work with new and existing customers to build their customized applications. As part of the Customer Success team, they must ensure customers have a smooth transition deploying a new software platform within their organization. Implementation Engineers are also required to train the administrator(s) of the accounts to maintain their applications. 

Responsibilities:
  • Gather requirements from customers to understand and build the architecture and workflow of their online application
  • Design database and build tables, forms, filtered/formatted reports, dashboards and setup user permissions
  • Set proper expectations and meet project milestones
  • Assist with the app deploy and train users on the TrackVia platform

Requirements:
  • Strong project management skills
  • Account management experience
  • Data modeling expertise with sound understanding of relational database principles
  • Advanced Excel skills
  • Technology enthusiasm/passion/aptitude
  • Analytical problem solving
  • Excellent written communications: clarity, brevity, grammar
  • Excellent verbal communications: articulateness, patience, listening skills
  • Microsoft Excel or Google Docs
    • Formulas, charts, reports
  • Software as a Service (SaaS) application experience
  • Strong mathematical skills (statistics, finance, logic)
  • Bachelor's degree required
  • Ability to travel up to 25% of the time

Experience Preferred
  • Microsoft Access, MySQL, Filemaker or similar database
  • Database architecture (entity relationship diagrams)
  • Basic knowledge of scripting languages

About Us:
TrackVia® is the leading low-code application platform in the cloud that specializes in streamlining and automating critical operational processes and workflows. The TrackVia platform allows businesses to rapidly create custom web and native mobile applications that unite executives, managers and workers with all their data, processes and collaboration in one environment accessible on any device. Companies like Honeywell, General Electric, DIRECTV, Stearns Lending, and Brinks rely on TrackVia to improve on-time performance and reduce costs.

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