The Translational Research and Immunology Research Center (TPIRC) is a cutting edge non-profit healthcare organization. We are looking for a Care Coordinator Medical Assistant that has advanced multi-tasking and organization skills, provides excellent customer service, and will enjoy working in a pediatric clinic. Must be able to work in a fast paced, dynamic work environment.
Primary responsibilities:
- Ability to understand and assist two or more providers with clinical care
- Coordinate consult/referral, hospital/ER, community resource follow-up/tracking process for the practice
- Serves as an advocate for patient and utilizes appropriate resources
- Works collaboratively with provider(s) and other staff to ensure the delivery of quality care to patients to ensure best patient outcome
- Pre-visit planning workflow to ensure care completion prior to visit whenever possible
- After visit summary review with patients whenever appropriate
- Involving the patients in activities to improve their health (patient engagement);
- Educating the patient about self-management tasks they can undertake to gain greater control of their health status;
- Manage many aspects of the patient’s care: referrals to specialists, hospitalizations, ER visits, ancillary testing, specialty medications and other outside services;
- Responsible for being available to provide telephone advice per protocol, handle urgent calls and emergent calls
- Assess barriers when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments;
- Serve as a liaison for out of state patients
- Prefer previous allergy experience
Qualifications:
- High School Diploma or equivalent required
- Completion of a Medical Assistant program required
- Associate’s degree or higher preferred
- 2 years experience required
- Experience in Allergy/Immunology and Pediatrics preferred
- Strong verbal/written communication skills
- Intermediate word, excel, and outlook skills