Medical Assistant- Back Office

 TPIRC is a non-profit clinical care and research center that focuses on the development of cutting-edge, individualized treatment protocols for rare and orphan diseases utilizing comprehensive diagnostic tools and patient-driven research.  Our mission is two-fold – to advance treatment discovery at a pace which helps our patients today, while building a scalable model of success to accelerate the rate of research discovery for all diseases. 

We are looking for a Medical Assistant that has advanced multi-tasking and organization skills, provides excellent customer service, and will enjoy working in a pediatric clinic. Must be able to work in a fast paced, dynamic work environment.

Primary responsibilities:
  • Ability to understand and assist two or more providers with clinical care
  • Coordinate consult/referral, hospital/ER, community resource follow-up/tracking process for the practice
  • Serves as an advocate for patient and utilizes appropriate resources
  • Works collaboratively with provider(s) and other staff to ensure the delivery of quality care to patients to ensure best patient outcome
  • Pre-visit planning workflow to ensure care completion prior to visit whenever possible
  • After visit summary review with patients whenever appropriate
  • Involving the patients in activities to improve their health (patient engagement);
  • Educating the patient about self-management tasks they can undertake to gain greater control of their health status;
  • Manage many aspects of the patient’s care: referrals to specialists, hospitalizations, ER visits, ancillary testing, specialty medications and other outside services;
  • Responsible for being available to provide telephone advice per protocol, handle urgent calls and emergent calls
  • Assess barriers when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments;
  • Serve as a liaison for out of state patients

Qualifications:
 
  • Certified Medical Assistant in the State of California
  • High School Diploma or equivalent required
  • 2-year Medical Assistant experience required
  • Experience in Allergy/Immunology and Pediatrics preferred
  • Applicable procedure training
  • Pediatric experience required
  • MS Office Suite
  • EMR experience
  • Customer service 
  • Team mentality and positive working attitude 
  • Strong verbal/written communication skills


 


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