Operations Supervisor

What you get to do every day:

  •  Supervise 5-8 coordinators on the Account Coordinator team 
  • Ensure that each individual is completing their workload – presale and postsale
  • Provide real-time feedback and Conduct regular 1:1’s with individuals to provide guidance for meeting lead time goals and maintaining accuracy and quality of work
  • Obtain and provide feedback with collaborating departments and partners
  • Ensure Coordination Team is consistently meeting deadlines and upholding quality and productive output:
  • Balance team workload such as redistribution of events, portions of events, purchase order management etc.
  • Evolve and build out reporting on workflows to ensure accountability
  • Evolve and build upon operational workflows and systems for team efficiencies and efficacies
  • Assist with development of Coordination team
  • Interview and hire prospective team members
  • Train and develop new hires
  • Continued education and training for coordinators
  • Serve as a resource for the Coordination Team for problem solving 
  • Responsible for Tier 1 troubleshooting for operational challenges or unique problems
  • Responsible for reduced sales event workload such as, but not limited to:
  • Events with new Sales team members
  • Events of the highest difficulty
  • Collaborate cross-functionally on workflow improvements with other internal departments
  • Monitoring specialized operational workflows and systems in conjunction with interdepartmental team members (eg: activators, consignment, billing, etc.)
What you bring to the role:

  • 1+ year(s) experience in a supervisory role
  • A genuine concern for people, their career growth and professional learning goals
  • Excellent communication skills
  • High attention to detail and accuracy
  • Strong prioritization and time management skills
  • Analytical and Data-based decision-making skills, SQL knowledge is a plus
  • Proactive and motivational attitude that sets the tone for a healthy and energetic work environment

Touch of Modern is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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