Torrey Holistics is San Diego’s Finest Legal Medical Cannabis Dispensary. Apply to be a part of this exciting new industry.
Torrey Holistics is hiring for SHIFT LEAD POSITIONS
Position Summary:
Acts as manager-on-duty when scheduled to lead a shift. This includes cash handling, managing break schedule, customer service complaints and returns. Ensure employees are acting professionally. Coach consultants on meeting goals, best sales practices and interacting with customers and vendors. Complete reports and distribute tips weekly. Count down drawers at the end of each Consultant’s shift. Responsible for weekly emails, daily coaching, monthly touch bases and completing additional Shift Lead tasks by utilizing time management skills and a strong sense of accountability.
Duties and Responsibilities:
- Act as a vendor liaison for staff trainings and Customer Appreciation Days (CADs)
- Work closely and communicate frequently with the Store Manager and the Assistant Store Manager
- Support and implement new company policies or changes to existing policies with a positive attitude
- Always inspire staff to achieve goals and maintain positive and welcoming store atmosphere
- Demonstrate a customer centric mindset by modeling effective selling models with a passion for the brand, customer and product
- Build strong relationships with customers to maximize customer loyalty
- Ensure all opening/closing duties are completed without fail and cannabis product is always secure
- Coach staff members daily on goal achievement, professionalism, visual standards, and maintaining a positive work environment
- Report any discrepancies in daily cash reports
- Participate in quarterly staff meetings
- Other duties as assigned by management
Qualifications:
- 2 years of retail or hospitality experience
- 6 months of supervisory experience to include delegating and coordinating tasks of two (2) or more employees
Skills and Attitudes:
This position requires someone who is a strong leader with excellent time management and influencing skills. This individual must be an effective communicator, morale booster, and be consistently punctual. Must have the ability to:
- Perform all job functions with attention to detail, speed, and accuracy
- Creatively problem solve, document and escalate issues to management as needed
- Work cohesively as a team within and outside of assigned department
- Consistently follow through on tasks with minimal oversight
- Learn new tasks and systems in a fast-paced environment
- Exhibit highest level of professionalism at all times
Physical Requirements:
- Must be able to stand for up at least 4 hours at a time
- Must be able to sit for up to 4 hours at a time
- Ability to work in a fast-paced environment
- Must be able to work; days, nights, weekends and holidays
Experience:
- Retail or Hospitality: 2 years (Required)
- Supervisory experience of more than two (2) employees: 6 months (Required)
- Cash Handling (Required)