Customer Experience Specialist

At The Ridge, our customers are motivated to make every day better, whether minimizing their every day carry or relieving back pain, they anticipate a greater level of service that exceeds all their expectations — across multiple service platforms. 

A successful Customer Experience Specialist (CX) has excellent reading/writing abilities, an infectious personality that spreads our brand values, and is truly committed to creating a one-of-a-kind brand voice. Our CX team is small, yet powerful with their ability to see beyond customer service issues and turn their experiences into data-driven initiatives we use to develop a more streamlined experience.

The Ideal Candidate
  • Demonstrable experience providing online customer support
  • Familiarity with e-commerce software (Freshdesk, EDesk, Shopify)
  • Able to effectively identify, troubleshoot and resolve customer issues
  • Analytical thinker that monitors customer trends and service issues
  • Manage dozens of existing customer relationships/ service tickets while assisting new customers
  • Well written and spoken - must be able to type at a reasonable speed
  • Works cross-functionally with marketing and business development team to refine the customer experience

Bonus Qualifications
  • Fashion/Lifestyle industry experience
  • Enjoys self-learning new topics 
  • Interest in social media/ pop culture/ trends
  • A love for podcasts
  • Bi-lingual

Benefits/Perks
  • Unlimited vacation opportunities
  • Work from home program/ flexible schedule
  • Snacks, kombucha, beer, meals twice a week
  • Unlimited wallets

The Ridge Team
Father-son team Daniel and Paul Kane launched the Ridge Wallet on Kickstarter in 2013, and it now sits in the front pockets of over a million men and women worldwide. The two have since recruited a close-knit team to execute on their vision of creating quality, functional products. We are a small, passionate group of thinkers, coders, creatives, and nerds, located in West Hollywood, providing the opportunity to be a part of something genuinely impactful and different.

Not for you?
Pass this along to your whom you think might be the ideal candidate and we’ll forever thank you.

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