Account Manager

As part of the Client Management team, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.

What you’ll be doing


Client Management Responsibilities
  • Immerse yourself in the client's brand and offering
  • Set and manage client expectations, deliverables and timeframes
  • Ensure clients understand agreed workflows and manage them through the process
  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
  • Identify areas for improvement of existing workflow and processes which could benefit Toaster and/or the client
  • Build strong day to day relationships with all clients and agency stakeholders - communication is key
  • Demonstrate ability to write, prepare and present documents/ briefs, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Project Management Responsibilities
  • Consistently deliver against all contractual obligations include SLAs and KPIs
  • Ensure clear division of responsibility for appropriate files at each stage of the project
  • Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedule, timings, delays etc.
  • Manage, monitor and update all timelines and set realistic expectations with clients
  • Monitor internal workflows, identify areas for improvement and make recommendations
  • Follow agreed workflows and utilise relevant project management tools
  • Check all materials/deliverables and ensure quality control procedures have been followed before sending to clients
  • Liaise with media agencies/suppliers to obtain schedules, technical specifications and copy dates, alert any delays.
  • Collate any information needed for input to client reports and presentations
  • Ensure that trackers are updated at all times

Quality Control Responsibilities
  • Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed
  • Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary
  • Highlight and escalate quality control issues

Financial Responsibilities
  • Ensure full compliance with all financial procedures and policies
  • Assist with financial reporting and smooth running of the finance function
  • Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by Line Managers
  • Contribute to budgeting and forecasting process
  • Review and negotiate vendor rates on an ongoing basis to ensure optimal profitability
  • Help develop initiatives to maximise profitability

Resource Management
  • Work closely with all key deliverable team (Client Servicing, Creative and Tech) in ensuring work flows efficiently through the agency from the initial brief to delivery
  • Coordinate with global resourcing team to ensure all resources are effectively and creatively deployed across the agency

Internal Responsibilities
  • Demonstrate a thorough understanding of the Toaster’s business model, services and technology
  • Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities
  • Ensure optimum productivity levels are achieved and team morale is high
  • Identify and escalate when resource can be utilised by other teams
  • Ensure timesheets are submitted and completed on time and allocated to the correct accounts

What we'd like to see


  • Minimum 4 years experience managing international clients in multiple markets with multiple stakeholders desirable
  • Fluent oral and written English
  • Experience working in all Digital touch points
  • Experience of budgeting and forecasting
  • Excellent networker
  • Strong time management/prioritisation skills
  • Strong project management skills
  • Can do attitude and an ability to work under pressure
  • Strong interpersonal and communication skills
  • Strong numeracy skills
  • Highly organised, detail oriented, client focused and proactive
  • Team player
  • Strong IT literacy, including all Google platforms such as docs, sheets and slides

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
ErrorRequired field
insert_drive_file
ErrorRequired field
ErrorRequired field
Error
Error