Manager and Program Lead

The program lead is integral to the success of Tip-Top Brain by providing support in center management, tracking student progress, conducting conferences, and customer service. The Program Lead is often the first point of contact between Tip-Top Brain and prospective customers, and must uphold high standards of excellence in customer services and support of our programs and services. 

 Responsibilities
  • Complete 1 week (7 days worth) of training.
  • Ensure that all center supplies are ordered and restocked in a timely manner.
  • Set-up student assessment and explain results to parents or guardians.
  • Conduct conferences with parents and students to review progress, adjust academic learning plans, and renew enrollment.
  • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
  • Provide administrative support including answering phones, replying to emails, making copies, returning calls, managing daily business data, and confirming schedules with students and teachers.
  • Provide marketing support by participating in school and community events as a Tip-Top Brain representative.
  • Grade student tests and monitoring all students’ academic progress. 
  • Help ensure flawless execution of Tip-Top Brain programs and initiatives.
  • Ensure that tuition is collected in a timely manner.
  • Work closely with instructors to develop and understand lesson plan and goals for each student in order to properly administer instruction individually.
  • Assist other staff during class down‐time.
  • Work effectively and cooperatively within the team.

 Customer Focus:
  • Dedicated to meeting the expectations and requirements of internal and external customer satisfaction.
  • Exhibit professional and approachable demeanor; understands they are the “Face of Tip-Top Brain.”
  • Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution.

 Personal Drive and Development:
  • Has a desire to grow professionally and take on leadership role
  • Actively continues self-development process by gaining knowledge and further building skills in the following areas: Education Curriculum

Qualification:
  • Bachelor's Degree
  • 2-4 years of work experience
  • Strong Math and Reading aptitude
  • Excellent written and public speaking skills is a must.
  • Able to prioritize tasks and perform multiple tasks simultaneously
  • Excellent interpersonal and communication skills with adults and children
  • Background in sales/education/retail/hospitality
  • Proficient in Microsoft Office, PowerPoint, Google Docs, Google Slides, Google Calendar 

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