What we’re building
At Tidelift, our mission is making open source software work better—for everyone. We see a world where open source creators can get paid for doing work they love, and software development teams get software they can depend on. We’re already supporting many of the most important projects in open source, and adding more all the time.
We're still small, but well-funded and growing. You will play a large role in tackling challenging problems and helping build the company, while learning alongside our experienced team.
How you can help
As a part of the customer success team at Tidelift, you will be responsible for working with customers to ensure they are successfully using our product, adopting it widely in their enterprise, increasing product usage, and are continually getting business value from Tidelift.
You will work closely with existing customers to discover their technical challenges and business objectives, and then help them use Tidelift to achieve their goals. You will also own the process of working with our sales team to get new customers onto the platform and using the product. Finally, you will work with our product, engineering, and marketing teams to share your experiences and help us improve our product.
What you'll do:
- Speak with customers to understand and document their goals and objectives
- Create success metrics and develop a strategic success plan to achieve the customer goals and objectives
- Become a domain expert on Tidelift’s architecture
- Work with customers to integrate Tidelift’s managed open source analysis into their build and deployment pipelines
- Coach customers to be product experts and train their teams on Tidelift methodologies so they become increasingly self-sufficient
- Bring what you learn from customers back to the rest of the organization to improve the experience for everyone.
This team
We want a team where everyone cares about cares about users, design, building a business, and one another. This
team assessment spoke to our developers, and we want the whole company to score highly on similar measures of engagement and work quality as our culture grows.
We’re also aiming for work-life harmony: we believe in doing good work, with urgency and pragmatism, but at a sustainable pace. We value big impact over long hours.
Our values
We’re trying to build a healthy, values-driven culture. We want to be:
- Optimistic: We see an amazing future ahead, and want to inspire others to share in it. This is both internal—building each other up and looking for the best in people—and external—we know open source is awesome, and we want to make it even better.
- Practical: We know words and ideas alone won’t change lives. We help people most by creating a pragmatic, viable, and sustainable business that works for everyone. So we care about usability, design, and honest assessment of costs and benefits.
- Additive: We want an environment that encourages and inspires growth, both for individuals and for the open source community as a whole. That means embracing a growth mindset, and valuing culture add over culture fit.
- Inclusive: We believe technology will be stronger when it better reflects the voices and ideas of society as a whole. So we want people from different backgrounds and experiences to not just be represented, but to be heard, valued, and flourish. We do not tolerate discrimination or harassment.
How we work
You can work remotely (within the US) or from our office in downtown Boston. About half of our team, including two of our founders, are remote, and we take employee experience seriously wherever you are based.
We believe in the urgency of our mission, and the importance of doing good work, but also know this is a marathon and not a sprint. Hours can be flexible within reason if necessary to meet personal needs (like child, medical, or elder care).
Compensation, benefits, and career
Compensation is competitive with other Boston-area startups, including health insurance, flexible vacation, 401(k), short-term disability, parental leave, and equity.
We invest in every employee’s growth, and support professional development that aligns with your goals and how you learn best.
How to apply
Fill out the form below. We'd love it if you add a thoughtful note about your goals and your background. We’ll get back to you promptly!
Please note that we are not looking to hire contractors or outsourced development teams.