Call Center Data Coordinator

Thriveworks is currently seeking a Data Analyst to join our growing team!

The Call Center Data Coordinator is responsible for maintaining documentation and records proficiently to ensure correctness and promptness of deliverables. This person will also perform in-depth reporting and general administrative duties.

Thriveworks exists to offer a positive, empowering, and life-enriching experience for our clients. We provide excellent service that helps our clients dramatically improve their happiness, relationships, and life success.

Required Qualifications:

  • Undergraduate degree 
  • Minimum 1 year of data collection & analysis experience
  • Proven track record of being able to manage projects independently, with little coaching or guidance
  • Outstanding analytical skills

Job Requirements:

  • Project Management: Ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
  • Multitasking: Ability to monitor important and complex projects concurrently.
  • Communication: Ability to effectively communicate orally and in writing, to include writing and preparing emails, letters, order updates/correspondence within our computer systems, and other official correspondence.
  • Computer Competency: Requires intermediate to advanced skills in Excel, knowledge of Microsoft Office, Google mail and docs, and other software.
  • Customer Service: Ability to deliver and ensure customer satisfaction with a healthcare professional licensing product through superior administration and communication.
  • Initiative/Self Starter: Ability to assess and initiate actions independently, with little coaching or supervision.
  • Problem Solving: Ability to use prescribed or ad hoc methods, in an orderly manner, for finding solutions to problems.

Responsibilities:

Essential functions, including how an individual is to perform them and frequency at which the tasks are performed:

  • Collect Call Center data for daily, weekly, and monthly statistics
  • Manage data resources for Call Center 
  • Work in tandem with Call Center Manager and Director on ad-hoc data reporting
  • Maintain supply ordering for department 
  • Improve and redesign processes
  • Maintain records and documentation
  • Maintain confidentiality of information

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, online filing and documentation systems, email and scanners.

Position Type and Expected Hours of Work:

Full-time position with hours of work being 8:00 AM – 5:00 PM, Monday through Friday.

Benefits:

  • Extremely competitive compensation packages
  • Professional development opportunities and advancement opportunities are available!

We look forward to meeting you!

Learn more about a Thriveworks practice at http://thriveworks.com


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