Manager, Customer Service

Position: Customer Service Manager

Location: Valparaiso, Indiana area


Qualifications:

  • Associate’s degree or equivalent experience

  • Must have previous Customer Service management experience: Responsible for Call Center, Customer Service, and Claims department.

  • Call Center Management: Monitor calls for quality issues, customer satisfaction, and process customer claims

  • Continuous Improvement mindset: Identify and implement process improvements to help promote productivity, efficiency, effectiveness, and morale

  • Sales Support: Assist the Sales Team with inventory levels, production schedules, and product availability

  • Detail Oriented: Input and update Pricing in the ERP system.

  • Food Safety: Comply with all Quality, HACCP, GMP and Food Safety standards

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