Technical Account Manager

Do you love making things happen? Are you as excited to build great client relationships as you are tackling technical challenges?  Do you relish being the go-to person in a fun, busy environment?  

@ thelab, we love solving creative problems -- and in this job, that means being the critical connector between our clients and our technical teams.  Working on a large e-commerce platform, you’ll help plan, scope, and write requirements for the ongoing development of related e-commerce websites.  You’ll work directly with developers in an agile environment and with product owners to create technical requirements from business needs.

What your day to day will look like: 
  • Turn client strategy and goals into project briefs and requirements
  • Participate in client meetings, take notes, and create follow-up tasks, as needed
  • Engage with the Creative, Development, and QA teams, to track their progress and help them succeed
  • Review deliverables, to ensure project goals have been met before delivery
  • Ensure projects stay within timelines and budget
  • Develop clear and concise weekly project reports
  • Stay up to speed on multiple projects and deliverables

What you’ll get
  • An awesome place for you to grow, in an environment that will support you. 
  • A fun, collaborative team that enjoys lots of outings (as well as a great outdoor deck overlooking the Hudson!)
  • Generous pay and benefits, including 401k match
  • Great work-life balance (you’ll generally finish your day with plenty of time left over to meet your friends for a drink – or grab one with your new team)


What you bring:

  • at least three (3) years managing client relationships with technical deliverables (complex website builds, etc.) 
  • comfort managing client expectations and translating those to colleagues
  • experience managing software development using an Agile methodology
  • ability to understand complex application architecture to the extent needed to troubleshoot if necessary
  • skill in writing extremely detailed and clear project documentation
  • experience managing work on small- and medium-size cross-functional teams
  • experience with Project Management software, such as Redmine or Jira
  • proactive at managing expectations of Production, Creative, Strategic, Account, and Client teams
  • Strong organizational skills, with an astute attention to detail
  • experience creating budgets and tracking costs
  • proven success at delivering projects on time, to spec, and within budget

Interested?  Get in touch today!

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