IT/Software Support Technician

IT/Software Support Technician  will report to the Director of IT [fulltime opportunity]

  • Must have a minimum of 3 years experience working in an application/hardware support role. 
  • Must have a minimum of 3 years experience in a Mac oriented help desk environment, creative agencies. 
  • Design/Prepress/Print industry related experience and a clear understanding of industry terms.
  • Understanding of marketing processes in both retail and corporate sectors with skills on both Mac and PC platforms. 
  • Experience with supporting custom hosted applications and software development a plus.
  • Experience with JAMF Software Casper suite administration, font management, Adobe Creative Cloud Suite, and familiarity with Linux servers a plus
  • Excellent organizational skills, attention to detail and promptness.
  • Training experience would be an advantage, but not necessary.
  • Aptitude to multitask and learn new tasks fast.
  • Must have a positive attitude; possess strong written and oral communication skills.
  • Comfortable working autonomously.

Key Responsibilities  

  • 1st level help desk/support for mainly Macintosh workstations, including hardware, software and networking
  • Provide 1st level support for varied online productions workflow systems, including training of clients and users
  • Maintain workstations, including updates, imaging and distribution of new machines
  • Data management of production servers - work with production department to move data when needed
  • Communicate and coordinate with vendors and software developers
  • Administer e-mail users via Google Apps and setup of mobile device clients
  • Provide ongoing training and support to both internal and external clients at various locations
  • Create, edit and update training materials and manuals.

Key Attributes
  • High level organizational and communication skills
  • Strong Troubleshooter and problem Solver
  • Work calmly under pressure and maintain composure
  • Excellent customer service and people skills
  • Takes ownership of projects

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