OTHERWORLD, the world's most immersive virtual reality arcade, bar and kitchen, seeks a team of dimension-hoppers to help transport London's citizens to a parallel universe. Featured by BBC, Evening Standard, Time Out, Culture Trip and more, it transports visitors from an unassuming Hackney railway arch to a virtual island retreat. OTHERWORLD pairs unique 'immersion room' technology with a hand-picked selection of craft drinks and a pan-Pacific food menu from Lord of Poké. We are a London Living Wage employer.
The Role: Healers' Aid
As the Healers' Aid you will be the engine room of OTHERWORLD's operations. You'll ensure our pristine neon aesthetic amazes and embraces our travelers. You'll assist the Healers (Bartenders) and Allies (Floor Staff) in delivering exceptional levels of service. You'll maintain a clean and functional environment both back of house and front of house. You will help inspire your team, forge great relationships and help the management team to make OTHERWORLD the greatest retreat for world-weary Londoners
As the Healers' Aid, you will:
Day-to-Day
- Undertake a variety of tasks to support OTHERWORLD's operations including collecting, cleaning and polishing glassware and crockery; ensuring fridges are well-stocked; and changing over drinks barrels;
- Maintain a clean, efficient and well-organised back-of-house area;
- Support both back-of-house and front-of-house staff as required;
- Use Dream Corporation IT effectively, including The Good Till (EPOS), Deputy, PDQs and Trail;
- Lead a culture of excellence by learning and helping to improve the Corporation's service procedures;
- Strive to keep guests immersed by embracing your character as a member of The Dream Corporation;
- Ensure your presence behind the bar or on the floor embodies the Otherworld's utopian values.
General
- Cultivate and maintain strong industry and customer relationships;
- Stay abreast of new developments and approaches within the hospitality and consumer technology industries;
- Maintain excellent product and cocktail knowledge and practice.
Learning & Development
- Attend in-person training sessions and complete online training assignments organised by the leadership team;
- Curate a monthly training session on a topic of your choosing working with or in rotation with other members of staff;
- Attend and contribute to regular professional development sessions to support your and the business's performance and learning;
- Identify ways in which the Food & Beverage team could improve and share constructive suggestions.
Health & Safety
- Ensure all company health & safety procedures are adhered to and implemented within the team;
- Understand the venue's fire, emergency, and bomb threat procedures;
- Report any suspicious behaviour of guests and staff to Security or Management;
- Maintain high confidentiality in regards to guest privacy;
- Ensure that all potential and real hazards are reported appropriately and immediately;
- Work in a safe manner that takes both yourself and your colleagues into consideration;
- Comply with risk assessment documentation.
Your responsibilities may evolve over time to reflect changes in the business.
Your skills and experience
- 2+ years working in a high-value and high-paced hospitality environment
- Excellent inter-personal and communication skills;
- Strong passion for hospitality, gaming and technology;
- Character and attitude to thrive in a start-up environment;
- Willingness to learn new ways of working.
Start date in April 2019.