Our Client Experience Manager will oversee the entire experience of our households and chefs and be instrumental in developing The Culinistas brand. We strive to deliver an extraordinary culinary experience and this will be your specialty. You will work out of our headquarters in NYC and report to the co-founders, while regularly working with other teams to better understand how to serve our clients.
We are looking for someone who brings relevant experience in the execution of exceptional client service, possesses strong organizational skills and thrives in a fast-paced, consumer-centric organization. If you are self-motivated, results-oriented and have a passion for teamwork, we would love to hear from you. Accountability, integrity, attention to detail, the ability to prioritize multiple tasks and being able to work independently are required for this position.
*Deliver above-and-beyond customer service through phone & email. You will provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our client retention.
*Work with Operations to design the client journey and develop a system for documenting household and chef preferences & data.
*Monitor and evaluate all processes that come into direct contact with the customer (households & chefs).
*Receive, evaluate & respond to customer feedback.
*Source new chefs for platform, leading the interview process and owning the entire journey (from sourcing to on-boarding). This includes identifying additional ways to source & attract top chefs, focusing on being proactive rather than reactive.
*Develop relationships with chefs, clients and partners, being receptive and anticipating needs before they surface.
*Identify opportunities and have the ability to impact how we evolve and continue to delight our clients. This includes identifying ways to attract new clients.
*Work with Operations to develop a system for communicating household & chef feedback to the Technology & Culinary departments.