Life Science Application Engineer

  • $50,000.00 - $80,000.00/year
  • TetraScience is a cloud-based data platform for Life Science R&D. We are providing the biotech and pharmaceutical industry with two products, the Lab Monitoring platform, built for lab managers and scientists who need to monitor equipment in real time and receive notification when deviations occur, Data Integration Engine, used to centralize and standardize scientific data to facilitate collaboration, and accelerate discovery. 

    TetraScience is currently seeking an Life Science Application Engineer for the Lab Monitoring Platform. In this role,  you will leverage your experience working in scientific laboratories to deliver the Lab Monitoring and data capture technology to all our biotech and pharmaceutical customers. We are open to different job types and hours depending on the candidate needs and goals.


    Desired Experience: :
    • 1-3 years of experience working with customers 
    • 1-3 years of experience working in scientific laboratories, preferably biotech/pharmaceutical lab
    • Experience working with basic lab equipment
    • Experience testing and troubleshooting hardware
    • Experience using temperature sensors
    • Experience working with cold storage units and incubators
    • Process oriented 
    • Jack of all trade spirit
    • Possesses excellent verbal and written communication skills
    • Fast learner
    • Curious mind
    • Enjoys interacting with customers


    Responsibilities:
    • Own the field deployment process, which includes communication with the customers, hardware provisioning, installation and technical support.  
    • Perform in house and onsite hardware testing and troubleshooting
    • Periodic account checks
    • Communicate customer feedback to internal stakeholders
    • Travel to customer sites is required. Most customer sites are within Boston/Cambridge area. 
    • Identify new customer needs and propose new solutions to internal stakeholders



    Benefits: 
    • Red Line, Boston Commons, and a variety of lunch and happy hour options
    • A culture of continuous improvement. 
    • Generous PTO package
    • Comprehensive Medical, Dental and Vision coverage 
    • Generous Parental Leave Policy 
    • Catered team meal once a week
    • Competitive salary and equity and in an extremely fast-growing company






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