IT Service Technician

TechDad is a 5-year old, forward thinking Audio Visual and IT integration company serving Manhattan and the surrounding areas. TechDad is re-imagining the market for tech guidance, support, installations, sales, smart home/apartment/office design and managed IT services. We work with owners, architects, designers, and contractors providing a wide range of customized services.

Our exceptional staff and family-like atmosphere set the stage for our team to provide caring, attentive, and proactive communication through all phases of a project with a goal of building long-term relationships with our clients. We pride ourselves on clear communication, ongoing training, documentation, and post-installation support. 

TechDad has an immediate opening for an IT Service Technician. This position will provide support to our client base utilizing the skills listed in the requirements section of this posting. 

QUALIFICATIONS:

We are looking for an experienced IT professional with a minimum of 3 years experience.  The ideal candidate should have excellent communication and interpersonal skills. They should be extremely comfortable interacting directly with C-Level executives with finesse. They should also be self-sufficient, highly organized and possess excellent documentation skills.

All other duties as assigned at the determination of TechDad management and/or on-site supervisors. The ideal candidate should have a general love of technology and work directly with our end users. We want our team members to focus on listening to our clients' requirements and proposing the proper solutions.

In this role the ideal candidate should possess the following skills and experience to succeed:

Technical Requirements:

  • Configuration/administration of workstations, laptops, printers or servers
  • Configuration/administration of iPhone & Android mobile devices
  • Troubleshoot/administration of Microsoft Office 365 & Google G-Suite
  • Configuration/administration of Windows-based Active Directory and Domains
  • Solid understanding of IP networking including DNS, subnetting, and routing
  • Installation, configuration, and testing of wired/wireless networks
  • Software and hardware troubleshooting and diagnostics
  • Detailed documentation of all client systems and job details
  • Providing support for cloud-based applications and for IT related systems (VOIP phones, VPN connections, etc.)
  • Resolve network-related issues (Internet connectivity, network drives, switches, firewalls, modems, routers, WAPs, etc.)
  • Install and troubleshoot consumer and commercial hardware and software and services
  • Knowledge of structured cabling, CAT5/6, fiber optic cabling, 110/66 punch down blocks, RJ45 jacks/keystones, end-to-end testing, and toning
  • Familiarity with network drawings, schematics, and topologies
  • Experience using Slack, IT Glue, Lucid Chart, messaging services, etc.
  • Industry-related certifications such as A+, N+, Sec+, Microsoft, Cisco, Apple are a big plus

Professional Requirements:

Customer focused: Consultative approach to solving problems for customers and properly managing expectations along with project timelines.

Communication: Ability to clearly articulate problems, solutions, risks, rewards, etc. through spoken and written methods.

Passion for technology: Your enthusiasm for all things tech is infectious.

  • 3+ years of professional experience in a technical support role
  • Analytical skills - use logic and reasoning to identify and resolve problems
  • Ability to work in a fast-paced, high-volume work environment
  • Ability to work autonomously AND in team settings
  • Ability to work outside regularly scheduled hours
  • Ability to adhere to and/or manage client deadlines
  • Project a positive, professional image
  • Proof of knowledge through educational history, certifications, and/or references is required.


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