We are now accepting applications for our January 2020 class. Interviews for January 2020 will take place in October 2019.
Since you were a kid, sports have been your life. Entering the workforce doesn’t mean your passion for sport has to be a thing of the past. At Teamworks, we are on a mission to engage and empower athletes. To support this mission, we created Teamworks’ (TW) Academy: a full-time, entry-level training program exclusively for former student or professional athletes making a transition into the business world. TW Academy will give you the chance to make a difference in the lives of athletes and impact the teams you know and love.
Participants of TW Academy will take on the role of a Customer Support Associate, the first line of defense when our customers have a challenge or question. Through the Academy’s unique programming, you will accelerate your career through a combination of on-the-job training and coaching in communication, business acumen, leadership, conflict resolution and general professionalism.
About Our Program
We invest heavily in TW Academy recruits, empowering you to make an impact on our customers from day one. TW Academy is your opportunity to expand your knowledge of business within the sports industry and to prove yourself as a valuable member of our team. Once you can demonstrate knowledge and expertise in our product, exceptional customer support and service, personal ownership and accountability, you will be ready to exit TW Academy and move onto a higher level within our Customer Success or Sales teams.
Our program offers:
- A full-time, salaried position with benefits.
- On-the-job training and experience in the Customer Support Associate position.
- Personal skills development: physical fitness, healthy eating, mindfulness, daily structure, and a positive attitude. You’ll participate in our Optimum program, which aligns your professional and personal life to achieve greater results in both.
- Professional skills development: organization and prioritization, business communication, conflict resolution, leadership, presentation, and general professionalism.
- A culture of innovation: you will be empowered to find something that’s not working, design a way to do it better, and propose your idea to those around you including co-workers, cross departmentally, and senior leadership for implementation.
Key traits we’re looking for:
- Thoughtfulness and strategic-thinking: You are able to see how smaller, day-to-day activities have an impact on the larger mission and vision, and make thoughtful decisions based on your goals.
- Self-awareness: You have a sense for who you are and what you are capable of; you’re able to own up to mistakes and learn through them. You constantly look for areas for growth and self-improvement and take feedback in stride.
- Learning-mindset: You take notes in every meeting, ask meaningful questions, and seek out mentors and coaches to help you grow. You’ll work late to master a new skill or come in early to meet with a VP who is willing to mentor you. In a nutshell, you’ll go the extra mile because you recognize the opportunity around you to grow, learn, and become better.
- Personal-ownership and accountability: You take ownership of your work, you set your own goals alongside goals that may be assigned to you, you go above and beyond at every turn. You are not afraid to pick up the phone to work through a problem with a customer. You are no-nonsense when it comes to performance and you take your work very seriously.
- Resilient: You are open to acting on consistent feedback, challenging yourself to learn the product, customers, and industry we serve, and exceeding the goals defined for your growth. The individuals who will be most successful in the Academy won’t give up when they face challenges or road bumps.
- Committed: You will at times work non-traditional hours in this role, including occasional holidays, nights, weekends, and early mornings. You bring your A-game no matter what your schedule is.
- Thoughtful communication and empathy: You communicate thoughtfully and thoroughly both verbally and in writing. Your passion for helping athletes and those who support them shines through in your daily communication with clients. You build trust with customers by relating to their pain points and responding to their needs quickly and competently.
- TW Values: You must be constantly upholding the Teamworks’ core values: Honesty, Humility, Hard Work, Commitment, Exceptionalism, and Innovation.
A Day-In-The-Life of a Customer Support Associate:
- Learn the Teamworks' platform inside and out.
- Develop a deep understanding of athletic operations management and our customer’s challenges and needs inside and out.
- Drive customer satisfaction through coordinating and managing our customer service support line, helping customers solve challenges via phone and email in a prompt and friendly manner.
- Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.)
- Handle sensitive information and uphold/enforce all data security measures to ensure all information is protected.
- Coordinate with Customer Success, Development and Sales teams to ensure all customer needs are being met for accounts.
- Collaborate internally to problem solve. Enhance company culture and customer experience.
Applicants must meet the following criteria:
- Graduate of an accredited four-year college with a minimum 3.0 GPA by the start of the program.
- Student-athlete who competed for at least 2 years at the collegiate-level.
- Graduated within the last two years OR graduated earlier but competed professionally.
- Able and willing to work from our headquarters in Durham, North Carolina.
- Able and willing to work non-traditional hours on a rotating schedule.