Service Manager

Service Manager
Gap, PA

Does this sound like a job you would enjoy?

·      Work with clients from a variety of industries to schedule repairs and maintenance for their forklifts
·      Adapt schedule as needed to accommodate emergency and/or high priority repairs
·      Oversee work flow to our technicians working in the field and in our shop
·      Work for a privately-owned company where you are a valued part of a team
·      Collaborate with our parts department to make sure we have the needed supplies
·      Serve our customers by understanding their needs & getting their equipment back up and running as quickly as possible
·      Accurately invoice customers directly from our accounting system. Eagle Business Management Software (EBMS) experience is a plus


Sam’s Mechanical provides rentals, sales and service of forklifts for material handling companies in Lancaster and the surrounding counties. We are in need of a Service Manager to work with our customers to accurately identify their needs and to schedule our service technicians to provide the needed repairs.


Our Ideal Service Manager

·      People Oriented:Enjoys serving customers and directing a team. Able to build good relationships with others.
·      Mechanical: Able to understand how a forklift works and understand the maintenance, parts and repairs that are needed
·      Adaptable: You will make a schedule for the day, but if a customer calls with a high priority repair – you will need to rearrange your plan to accommodate their need. 
·      Effective Communicator: This position involves a lot of collaboration. You will be working with customers, technicians and our parts departments. This is a fast-paced job, so you need to build rapport, while still being efficient with your time.
·      Team Player: Humble enough to admit mistakes. Drive to do a great job. Great interpersonal skills.
·      Experienced:Experience in one or more of these areas is preferred – Service Manager, Forklift Repair, Heavy Equipment Repair, Farm Equipment Repair or similar mechanical experience
·      Active:This job will involve working with technicians to trouble shoot & inspect equipment. Must be able to lift 50 lbs. 
·      Computer Savvy:Comfortable using a computer. Familiar with MS Office products. Able to learn new programs as needed. Eagle Business Management Software (EBMS) experience a plus.


What we offer our Service Manager…

·      Competitive pay depending on experience
·      Bonus Potential
·      Health Insurance
·      Retirement with a match
·      Paid Holidays & Paid Vacation
·      Uniforms with laundry service provided.
·      Small, stable, growing company, which values their employees
·      Family friendly, faith-based work environment.


To Apply:
To be considered for our Service Manager position, please submit your resume in Microsoft Word or PDF format. 

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