Customer Service Representative
New Holland, PA
- Represent a company by working directly with customers to process orders, answer questions & resolve complaints
- Build strong relationships and create raving fans and repeat customers
- Work for a company that empowers its employees and strives for continuous improvement
Superior Plastic Products is looking for a Customer Service Representative to play a key role in serving our customers. Superior Plastic Products and its affiliated companies manufacture aluminum and vinyl railing and fence products as well as distribute building materials to the LBM Industry. For almost 40 years our focus has been providing quality building products to the residential and commercial markets. As a company, we are interested in people who want to be problem solvers, treat others with respect and bring quality to the decision-making process.
Our Inside Sales Rep Will…
- Provide excellent customer service
- Answer telephone sales inquiries
- Assist customers with pricing and quotes
- Writeup customer orders
- Process orders - including follow through on back orders and returned materials
- Address customer complaints courteously & professionally
- Document all customer information using our CRM
- Provide support to our sales and marketing team
Our Ideal Customer Service Rep…
- Team Player: Humble enough to admit mistakes. Drive to do a great job. Treats teammates & customers with care and respect.
- Efficient: Able to adapt to a Lean Manufacturing mindset of continuous improvement and efficiency.
- Great Communicator: Must be able to communicate effectively & clearly with customers and coworkers in person, on the phone, and via email.
- Gracious: Despite our best efforts, sometimes we fail at meeting our customer’s expectations, or we make mistakes. This role involves investigating our failures and regaining the trust of our customer by helping to make things right.
- Detailed: Able to accurately take and process customer orders.
- Computer Skills: Able to learn software, use MS Office products and type efficiently
- Knowledgeable: Has at least one year of experience working in sales and/or customer service. Knowledge of the fencing industry is a plus.
What We Offer Our Customer Service Representative…
- Competitive Pay: $16- $20 p/h DOE
- Profit Sharing (end of year)
- Health, Dental & Vision benefits
- Paid Time Off
- Commitment to continuous improvement for our business processes & to the professional development of our employees
- A positive work environment, where you have input into changes.
To Apply
To be considered for our Customer Service Rep position, please submit your resume in MS Word or PDF format.