Title: Site Reliability / DevOps Engineer
Location: Saint George, Utah 84770
Employment: Full Time
About TCN:
Founded in 1999, and privately held, TCN increases the profitability of businesses globally on a daily basis, including contact centers, BPOs, collection agencies, Fortune 500 companies, and many various industries including education and medical.
TCN is a fast growing technology company and provides all its services over the internet in a cloud based software-as-a-service model. TCN's technology stack and culture is positive and forward thinking.
Some of the services TCN provides are: inbound calling, outbound calling, agent management, automatic call distributing, call recording, agent optimization, reporting, artificial intelligence (smart agents, chat bots) among other things.
Job Description:
TCN's site reliability engineers are responsible for the deployment, operation, monitoring, upkeep, and troubleshooting of a large production system with global scale.
Qualifications
- Excellent understanding of basic networking protocols
- Understanding of performance troubleshooting
- Very comfortable in a linux environment
- Experience with Google Cloud Platform (API's and CLI's)
- Experience with configuration management tools
- Experience with programming languages (bash, python, ruby)
- Familiarity with programming languages (go, java, nodejs) from a dev-ops/continuous delivery perspective
- Competency with infrastructure as code
Nice to Have's
- Experience with Amazon Web Service (API's and CLI's)
- Experience with Azure (API's and CLI's)
- Experience with production-grade linux environments
- Experience with Kubernetes
- Very strong understanding of computer fundamentals (i.e. how does the ram interact with the cpu etc)
Duties
- Perform system and network administration tasks
- Identify, triage, resolve, and escalate production-related issues in a timely manner
- Communicate with customer facing team and provide technical trouble shooting support
- Monitor Service Level Indicators, Service Level Objective's and Service Level Agreement requirements
Benefits TCN Offers:
- Competitive salaries
- Health insurance
- Life insurance options
- 401K
- Paid time off
- Paid holiday