Site Reliability / DevOps Engineer

Title: Site Reliability / DevOps Engineer
Location: Saint George, Utah 84770
Employment: Full Time

About TCN:
Founded in 1999, and privately held, TCN increases the profitability of businesses globally on a daily basis, including contact centers, BPOs, collection agencies, Fortune 500 companies, and many various industries including education and medical.

TCN is a fast growing technology company and provides all its services over the internet in a cloud based software-as-a-service model.  TCN's technology stack and culture is positive and forward thinking. 

Some of the services TCN provides are: inbound calling, outbound calling, agent management, automatic call distributing, call recording, agent optimization, reporting, artificial intelligence (smart agents, chat bots) among other things.

Job Description:
TCN's site reliability engineers are responsible for the deployment, operation, monitoring, upkeep, and troubleshooting of a large production system with global scale.

Qualifications
  • Excellent understanding of basic networking protocols
  • Understanding of performance troubleshooting
  • Very comfortable in a linux environment 
  • Experience with Google Cloud Platform (API's and CLI's) 
  • Experience with configuration management tools 
  • Experience with programming languages (bash, python, ruby)
  • Familiarity with programming languages (go, java, nodejs) from a dev-ops/continuous delivery perspective
  • Competency with infrastructure as code 

Nice to Have's
  • Experience with Amazon Web Service (API's and CLI's)
  • Experience with Azure (API's and CLI's)
  • Experience with production-grade linux environments
  • Experience with Kubernetes   
  • Very strong understanding of computer fundamentals (i.e. how does the ram interact with the cpu etc)

Duties
  • Perform system and network administration tasks
  • Identify, triage, resolve, and escalate production-related issues in a timely manner
  • Communicate with customer facing team and provide technical trouble shooting support
  • Monitor Service Level Indicators, Service Level Objective's and Service Level Agreement requirements

Benefits TCN Offers:
  • Competitive salaries
  • Health insurance
  • Life insurance options
  • 401K
  • Paid time off
  • Paid holiday

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