Portuguese speaking Quality Assurance Specialist

Are you ready to take on your next challenge in the city of Sofia? We are looking for a fluent Portuguese  speakers with a good command of English who also have QA experience in a call centre environment.


The role is for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!


As a Quality Assurance Specialist  you will be responsible for monitoring the quality of the call agents to ensure they meet KPI’s. Providing 1-2-1 feedback and coaching sessions to improve performance will be part of your daily tasks and responsibilities. In this role you will work closely with the operational team managers to ensure internal and external QA reporting are done in a timely manner.


We are looking for candidates who have:

  • Excellent communication skills both verbally and written in Portuguese 

  • Fluent or good command of French and/or Spanish a plus

  • Previous experience in working in a call centre

  • Experience in a Quality Assurance role in a call centre environment

  • Ability to motivate and coach team members

  • Strong Customer Service experience

  • Good analytical skills

  • Have a flexible attitude

  • Computer literate


The selection process is done remotely via phone and / or video interviews. For the successful candidate, there is an excellent relocation package on offer which includes initial flight to Sofia, hotel on arrival. In short – a lot of support will be provided to get you settled in your new city quickly


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