We are recruiting for fluent French speakers who also have a good command in English for an exciting new role in Bucharest supporting a large automotive brand with their diagnostic app.
The role is supporting customers / car owners in the use of a new application based software for Car diagnostics. It is primarily targeted for car enthusiasts to let them diagnose their own cars.
The calls , emails and messages will come from customers who are having issues with using the application and not issues with the car itself.
Duties include:
- Providing technical support to customers
- Assisting with systems integrations
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Delivering regular and meet targets and response time targets
- Providing valued feedback on regular or more common issues customers may have
The successful candidate has:
- Fluent in French
- Good command of English
- Previous experience in customer service or technical support a plus
- Interest in automotive industry desired.
Full paid training will be provided. Extremely competitive salary plus monthly bonuses. Selection process is done via phone and skype and a relocation package will be available if successful, which includes flight reimbursement, 2 weeks accommodation on arrival, relocation bonus, lunch vouchers, employee discount schemes, career progression opportunities, private medical insurance etc.