Onsite Support Engineer

Job Function Summary
The End User Service Support Technician is responsible for providing quality support services to the
various groups in a fast-paced financial company. This is a hands-on role requiring the ability to handle
various problems with expertise and exceptional judgment while working with end-users.

Principal Responsibilities
  • Deliver high-quality support to end-users in a courteous professional manner.
  • Support desktop technology and applications including Market data.
  • Respond to calls and manage issues until resolution even if escalated to another team.
  • Write technical documentation/testing/knowledge base to be able to document problems and
  • resolutions.
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous),
  • Microsoft Office Suite, Market Data applications, Mobile computing, printers, and other
  • applications.
  • Strong analytical and problem-solving skills are a must as well as the ability to work well
  • independently and under pressure.
  • Flexible in approach, and comfortable dealing with ambiguity when necessary
  • Contribute ideas to improve current technology, future deployments, and decisions
  • Identify and help to automate process within Infrastructure

Qualifications/Skills Required
  • 3-5 years of experience working at a financial enterprise level.
  • Experience in trade floor support of trading applications
  • Must be familiar with PC hardware\software troubleshooting and deployment practices for
  • desktops.
  • Citrix infrastructure support
  • Citrix Applications and Desktops support
  • Able to effectively provide support to remote locations
  • Comprehensive knowledge of Windows 7/10 and Microsoft Office 2010/2016/365.
  • Broad understanding of mobile tech including Good for Dynamics, BES12, Android and IOS
  • devices.
  • Skype for Business support including Video calls, screen sharing.
  • Experience working with 3rd Party Vendors
  • Exposure to Wyse Terminals
  • Must have excellent written and verbal communications skills as well as a strong customer service
  • experience.
  • Must demonstrate an ability and interest in having a hands-on approach to the Desktop Support
  • function.
  • Must be physically able to lift and carry computers and other related equipment.

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