Lv1 Technical Support Engineer

Full remote work,  Working hours will be from 17:00 to 01:00 in weekdays only.

Responsibilities :

  • Deliver timely solutions to customers while maintaining customer satisfaction,
  • Analyze customer configuration and effectively use internal and external
  • resources such as knowledge bases, user/admin manuals, and internet
  • resources to troubleshoot the problem
  • Effectively assess technical situations priorities/severities in accordance with their service level agreement,
  • Escalate tickets not resolvable at the L1 to the L2 Support team,

Required Qualifications :

  • Strong written and verbal communication in English
  • Bachelor’s degree in preferably in engineering
  • 3+ years recent relevant experience,
  • Work tickets via a web-based ticketing system,
  • Ability to quickly learn new systems and technology,
  • Warehouse operation knowledge is a plus.
  • WMS software application experience is a plus.
  • Completed military service for male applicants or postponed for at least 2 years,
  • SQL knowledge is a plus.
  • Knowledge on any reporting tool like MS PowerBI or fast report is a plus

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