Synup was built in 2014 to help marketers and business owners manage their online location data better. Since its inception, Synup’s product offering has grown, and now allows users to manage their online listings, reputation, ranking and insights, all from one dashboard. Synup raised a $6M Series A round of funding during September 2017, headed by Vertex Ventures and Prime VP.
Synup’s product is currently used to manage over 120,000 business locations across the USA, Canada, Australia, and New Zealand. The company aims to launch its product in even more countries globally over the next few months, and plans to offer more important features and integrations in the local marketing and analytics realm to customers as well.
We are always on the lookout for interesting people who will aid the company’s growth and help us scale faster. Dress codes and college degrees don’t matter to us. However, comprehensive skill-sets do.
Here’s how Synup functions as a workplace:
- An open culture where you can collaborate with employees from any team, anytime
- A recreational room with a gaming console and bean bags for you to unwind
- Regular team outings and lunches to help make your mechanical routine more fun
- An open pantry that has an unlimited supply of beverages and snacks
- Access to state of the art hardware if your job role seeks the need for it
- Company-paid subscriptions to countless online tools and learning platforms
Manage incoming calls and tickets
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions.
Take the extra mile to engage customers
Bachelor's degree and 0 to 2 years of experience in B2B customer-facing roles.
Possess strong phone, written and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated and a true team player
Experience working with senior and executive level customer contacts
Demonstrated ability and desire to work and excel in a fast-paced environment
Excellent multitasking and project management skills
Basic SEO knowledge
Well-organized, with a high attention to detail and ability to prioritize
Proficiency with MS Office.
Communication, Support Function, Customer Interaction, Customer needs, Customer Engagement