Customer Support

Who we are
Synup unlocks the potential of local marketing by continuously improving brand awareness, customer acquisition, and sales results. Brands can now control and deliver the content and information local customers need to find, engage and buy from them in an easy-to-use cloud platform. From customer reviews to menus, photographs to product listings, businesses can enhance, distribute and analyze their content across digital platforms and devices. By seamlessly optimizing their local business content, Synup clients improve their ability to be found and chosen by
customers.
Today, thousands of companies use Synup to improve local business content and
results. Synup is headquartered in New York City with operations in APAC, EMEA,
Australia, Canada, New Zealand, and the UK. Learn more at www.synup.com

Here’s how Synup functions as a workplace:

  • An open culture where you can collaborate with employees from any team, anytime
  • A recreational room with a gaming console and bean bags for you to unwind
  • Regular team outings and lunches to help make your mechanical routine more fun
  • An open pantry that has an unlimited supply of beverages and snacks
  • Access to state of the art hardware if your job role seeks the need for it
  • Company-paid subscriptions to countless online tools and learning platforms


Responsibilities:
Manage incoming calls and tickets
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions.
Take the extra mile to engage customers


Qualifications:

Bachelor's degree and 0 to 2 years of experience in B2B customer-facing roles.
Possess strong phone, written and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated and a true team player
Experience working with senior and executive-level customer contacts
Demonstrated ability and desire to work and excel in a fast-paced environment
Excellent multitasking and project management skills
Basic SEO knowledge
Well-organized, with high attention to detail and ability to prioritize
Proficiency in MS Office.

Skills:

Communication, Support Function, Customer Interaction, Customer needs, Customer Engagement

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