Brand Strategy Manager

Our Brand Strategy Managers are industry and relationship experts partnering with our Brands to drive growth and success, providing strategic and tactical expertise in commerce for high growth brands. The ideal candidate is high-energy and intellectually curious, with a keen interest in the impact of digital commerce on society, culture and business. You will have a background developing holistic strategic plans, but also experience at the tactical level; defining, building and overseeing day-to-day customer programs. You are a highly analytical, strategic, and passionate about e-commerce strategy, tactics and trends.

Join us in our efforts to disrupt commerce!

YOUR IMPACT
As Symphony Commerce’s Brand Strategy Manager, you will: 
Strategy and Consulting
  • Build strong executive relationships with your Brands and work closely with Symphony management and internal teams to grow revenues and improve margin 
  • Develop and provide best-practice consulting on the Symphony Platform to achieve commerce goals (digital marketing, site optimization, attribution models, etc.)
  • Create and present quarterly business reviews 
  • Analyze and act on key transactional, operational and financial metrics  
Account Management
  • Manage relationship for 3-6 Symphony Commerce partners
  • Provide Strategic and Tactical expertise in commerce for high growth brands (such as lifecycle marketing campaigns or shipping rate optimization)
  • Facilitate client onboarding process including account set-up, product training, expectation setting, and ensuring consistent implementation process
  • Listen to your customers and interpret signals to proactively anticipate opportunities or issues
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Advocate internally on behalf of your clients' needs (such as influencing product map)
  • Monitor and maintain client health score and proactively drive action to reduce churn risk
  • Operate as the lead escalation point of contact for any and all matters specific to your clients

ABOUT YOU
  • Bachelor degree with minimum of 3 years experience managing clients or stakeholders such as a consulting background or customer success in e-commerce, retail or CPG experience as a strategist, brand manager, or success partner
  • Proven ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as increasing revenue growth, customer satisfaction, feature adoption, and retention
  • Exceptional organizational and analytical skills with experience in productivity tools like Google Analytics, Domo, Gainsight, Salesforce, Google Apps, MS Office
  • Intense curiosity about brand merchandising, marketing and technology
  • Exceptional communication and presentation skills (both written and verbal)
  • Ability to establish and maintain strong business relationships
  • Up to 10% travel may be required

BENEFITS
  • Full medical, dental, and vision insurance
  • Retirement (401k)
  • Free catered meals and office snacks
  • Central location in SoMa
  • Work alongside a passionate team who thrives on fun and hard work
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