Ambulance Dispatcher

About Symons Ambulance

Symons Ambulance is an emergency medical services company that provides 9-1-1, critical care transport, and event and air ambulance services. We take pride in offering a diverse array of specialties with the goal of being a no-hassle “one-stop shop” resource for all our clients' prehospital needs.

We are currently hiring part-time and full-time dispatchers to work in our Communications Center. This is an hourly role with 12-hour shifts available. We are proud to offer flexible scheduling and paid training.

Dispatcher Responsibilities:

  • Operates the telephone console to receive incoming calls and requests for service.
  • Questions the calling party regarding the needs of the sick or injured person, in order to determine the most appropriate resources(s) to respond to the request.
  • Inputs vital information into the Computer Aided Dispatch (CAD) System.
  • Scans the computer screen and views GPS location of ambulances to determine the most appropriate ambulance to send.
  • Monitors specialized telecommunications equipment that indicate the needs of public agencies.
  • Operates the two-way radio, cell phone, and paging system to dispatch ambulances and other necessary resources.
  • Relays instructions, information, or questions to and from remote personnel, units, and scenes.
  • Relays information between hospital staff and field providers at scenes or in ambulances.
  • Records all incoming and outgoing phone calls.
  • Contacts field providers to verify assignment locations, monitors dispatched units and when necessary, serves as a liaison with callers.
  • Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.

Dispatcher Requirements:

  • Current CA Drivers license
  • Emergency Medical Dispatcher (EMD) Training or CA State EMT card

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