Operations Manager

Swag.com is seeking a hungry, hard-working Operations Manager to join our amazing team. We’re looking for a resourceful, efficient, and detail-oriented logistics pro who's excited to do whatever it takes to help power our breakneck growth. 

Responsibilities may include:
-Monitoring our delivery operations and handling exceptions or emergencies as they arise
-Serving as a friendly, helpful point of contact for clients and vendors
-Working with the entire operations team to develop and refine processes for all daily operations (fleet maintenance, package processing/sorting, delivery dispatching, etc.)
-Placing orders with vendors and making sure we are on schedule with every order.  Can't have any delays.  If there are issues that arise, need to be proactive and figure out solutions to resolve.


Required Qualifications:
-2+ years of experience in operations or logistics
-Eagerness to get your feet wet in all types of operations: you love jumping from one project to the next and are excited by a multi-faceted role
-Commitment to hard work and irregular hours: you understand what being at a high-growth startup means and aren't scared by round-the-clock on-call hours
-Impeccable communication skills: you speak and write articulately with a focus on efficiency and clarity
-Exceptional (and perhaps obsessive) attention to detail: you never let anything slip through the cracks
-Extreme resourcefulness: you have a rare knack for getting amazing things done quickly, cheaply, and independently
-Passion for building things from scratch: you know that sometimes if you want something done right, you have to do it yourself


Preferred Qualifications:
-Experience in a startup or other high-growth environment
-Experience with people management
-Mastery of Excel / Google Sheets

This won't be a good fit if you:
-Don’t like getting your hands dirty (figuratively or literally!)
-Ever arrive late to anything
-Get overwhelmed easily
-Lose emails or take days to reply
-Work best in highly structured environments

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