Customer Success Manager

We're looking for a Customer Success Manager to join our NYC based team. This position is responsible for interfacing with all customers, ensuring they receive world-class service. If you are looking for the opportunity to build relationships, create an exceptional customer experience, and want to be a key part of a fast-growing company then we'd like to speak with you!

Responsibilities include:
-Build a best-in-class customer experience with the goal of making every customer an advocate and promoter of the business.
-Have empathy and heart in handling all customers
-Ready to roll up your sleeves to take on any Customer Service need.
-Set client service standards and strategy for each account, with specific KPIs, and meet or exceed those KPIs on a quarterly basis.
-Align with other departments to drive product refinement and development for existing clients.

Qualifications: 
-2+ years experience in Customer Service/Account Management 
-Track record of rolling up the sleeves in a Customer Service capacity 
-Strong experience being Empathetic and Committed in a B2B environment 
-In-depth experience managing B2B client relationships, including annual renewal processes and related contract negotiations, and interacting with a sophisticated, technical client base
-Passionate about relationship building and driving customer experience
-Proven ability to influence business decision while building and maintaining relationships across business functions (product management/development, marketing, operations)
-Analytical and process-oriented mindset, with the ability to adapt to a dynamic company that is experiencing explosive growth
-Intellectually robust and agile with the ability to make quick decisions when required

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