Lead Strategic Account Manager

Overview
At Surprise HR, we’re committed to hiring sales leaders who light up with competitive glee from our team’s guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be.

In a nutshell, the primary objective of our Lead Strategic Account Manager will be to drive maximum adoption of the Surprise HR platform and identify product/revenue expansion opportunities within our most valued strategic customers. In other words, your mission will be to build meaningful relationships with C-level executives (CEO, CFO, CHRO) of our strategic accounts (as a trusted advisor) to deeply understand their unique company challenges and goals in order to identify expansion opportunities within their organization and more broadly through referrals. Our goal is to evangelize solutions that will help them recognize and engage their people like never before and blaze new trails within their organizations. If this is something that you would be very excited to undertake — read on.

Your Impact
As our Lead Strategic Account Manager, and a member of the Surprise HR Sales team, you will be responsible for achieving quarterly targets in terms of renewal/expansion rates to maximize revenue and minimize cancellations within our most valued accounts. This will require you to:
  • Build strong, lasting, personal relationships with executive leaders of 1000+ employee-sized companies to drive renewals and identify expansion opportunities;
  • Expand your network and effectively evangelize our platform in order to gain new business from current customer referrals;
  • Develop success plans for strategic customers that outline their critical success factors and metrics, potential issues, and provide recommendations.

About you
First and foremost, you’re an amazing networker and relationship-builder. You recognize that true customer success (and ultimately renewal/expansion) starts with the product but evolves into a meaningful relationship between people. You are no stranger to the enterprise B2B world and have personally owned/managed large/strategic accounts ($1M+ ACV) for a software technology company before, and have had success expanding your product’s footprint within the organization and more broadly through referrals.

Requirements
  1. Bachelor’s Degree from a Top-50 university (for local Duke, UNC, NC State preferred)
    1. Demonstrated academic achievement would be ideal (e.g. honors, Dean’s list, etc.)
    2. Competitive athletics/sports or other extracurriculars would be ideal
  2. 3-5 years experience in a relationship-based enterprise sales or account management role
    1. At a SaaS, technology or B2B company would be ideal (startups included)
    2. A high-trajectory achiever, in a quota-carrying role as a top performer within the company
    3. Follow-through and permanence in every past company (3+ years of tenure with each)
  3. Very comfortable and effective interacting with C-level executives of Fortune 1000 companies
    1. Top-percentile in interpersonal skills, EQ and likeability
    2. Excellent verbal and written communication skills, including the ability to run and chair meetings
  4. Career-focused and wanting to work hard in an impact-heavy role
    1. This role will include a lot of nationwide and international travel
  5. Has a mental framework that’s analytical and first-principles-based

About us
  1. A team of like-minded people, united by a mission, of which you will be an essential part
  2. Competitive comp and equity
  3. Company-paid medical, dental and vision insurance
  4. And, of course, we get Surprises internally

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