Flight Concierge - Houston, TX (Part-Time)

Named the ‘future of flying’ by Forbes, Surf Air is the nation’s first membership club to offer a smarter, better alternative to commercial air travel. We serve a connected community of entrepreneurs and avid flyers, allowing them to book and manage flights seamlessly from any device, enjoying a comfortable private flying experience, and saving hours of valuable time. Surf Air recently acquired RISE, establishing Surf Air's presence in both California and Texas.

At Surf Air we consider our 'Member Experience' essential to our success. Our Flight Concierge's top priority is to deliver a seamless, personalized, and exceptional experience to our Members. As a Surf Air Flight Concierge, you will be on the front line of our business and an ambassador of our brand. The role requires strong interpersonal, time management, and communication skills. We are looking for an individual who is passionate about customer service, and has a deep understanding of what it takes to provide our Members with the best experience possible.

What you’ll do: 
  • Deliver above-and-beyond customer service to Members and guests of Surf Air
  • Develop relationships with Members, creating lasting impressions and providing a personal touch to their experience
  • Assist pilots with the boarding and arrival process
  • Coordinate additional travel logistics for Members i.e. ground transportation, hotels, restaurant booking etc.
  • Think creatively about ways in which we can optimize each Member’s experience and brainstorm with your Flight Concierge teammates, operations, marketing and product teams
  • Master our internal flight management system in order to efficiently and effectively process flight bookings, operations procedures and Member profiles
  • Channel recurring Member inquiries to all areas of the business such as technology, marketing, design and product
  • Maintain the Surf Air brand standards and consistency in the ground experience

Who we’re looking for:
  • A go-getter with a "no task is too small" attitude
  • Energetic, kind, sincere, patient, and adaptable
  • Eager to learn every single day
  • Driven by an entrepreneurial spirit and fast-paced environment
  • Positive attitude and winning personality
  • Passion for people and delivering top-notch service
  • Excellent time management skills
  • Solid, direct communication skills (exceptional grammar and spelling)
  • Strong analytical skills with the ability to find solutions for operational and people management problems
  • Ability to work well in both an open, collaborative team environment, and alone
  • Proven capability of responding readily and flexibly to changes

What we offer:
  • Exciting entrepreneurial work environment where every member’s input is needed and valued
  • Opportunities for advancement and a true career opportunity
  • Specialized training on Surf Air brand-standards and operating procedures
  • Flexible vacation policy
  • Complimentary Surf Air Stand-by flight privileges

QUALIFICATION STANDARDS

Experience & Education:
Experience in a service or hospitality related environment desired.
Diploma or Degree in hospitality, or equivalent experience a huge plus!

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Please submit your resume and cover letter, along with your response to the four questions below for consideration.

1. Describe a particularly memorable customer service experience you have had. This can either be positive or negative, but please explain how this experience shaped your view of what customer service means.

2. What brand do you most admire? Why?

3. When you think of Surf Air describe it in three words.

4. Did a Surf Air Team Member refer you to this position? If so, please list their name.

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file