Guest Services Representative

SummitCove Property Management is looking to expand our Guest Services Team in Keystone. Responsibilities include but are not limited to; taking care of our guests over the phone and in person at the front desk. Our guests come from all over the state, country and worldwide to stay in Keystone and enjoy the mountains year round. Our Guest Services Team is responsible for making sure their stay is beyond all expectations. 

The ideal candidate will be organized, dependable, enthusiastic, and have exceptional customer service skills. This individual will answer phones, check guests in and out, provide information about the resort and accommodations, problem solve guest issues, and perform general office tasks. 

Here at SummitCove we empower our employees to make their own decisions, we give you all the tools and training you need to do your job exceptionally well. We encourage our employees to find their niche in the company and to grow their position and department to be the best, and to work as a team company wide. It is all about the guest experience, and working hard to make the guest want to come back year after year and stay with SummitCove. 

As a Guest Services Agent you should be able to listen well, be respectful, honest, caring and make good decisions. This job can be very rewarding when the guest checks out and lets you know that their stay was everything they hoped for and more! 

Experience in customer service is highly desired, but we will train the right candidate. Must have open availability to work varied and flexible hours. We are open 7 days a week, 365 days a year. Our office is open 24 hours, shifts for this position are 8 hours between 7am to 11pm. This is a full time, year round position. 

Please call us if you have any questions. Please send a copy of your resume, or stop by the front desk to fill out an application. 

Full time/year round employees are eligible for all of the benefits we offer; Medical/dental/vision insurance, AFLAC, ski pass reimbursement, PTO, comp stays, education reimbursement, discounted rec center pass, employee reward and wellness programs.