Tier 1 Technical Support

Responsibilities:

  • Taking charge of internal processes and driving change
  • Efficiently answering customer questions using Zendesk
  • Finding problems and following them through to conclusion
  • Facilitating customer communication, education and retention
  • Managing a large number of disparate customer issues
  • Helping coworkers when asked and taking the initiative to reach out to coworkers when you think you have something to contribute
  • Directing and developing your own professional skill
  • Provide general product information, configuration support, collection of relevant technical problem identification information, and filter non-technical problems from technical problems

Qualifications:

  • We are seeking passionate, high energy candidates that are driven by customer experience
  • Proven record of offering consistently superior levels of customer service
  • The ability to make decisions on your own, and consult with team leaders as needed
  • Fluent in at least 2 of the following: Windows, Mac and Linux operating systems
  • Solid understanding of networking and computer hardware
  • Excellent hardware and software troubleshooting skills
This is a 6-12+ month contract.


STANDARD COMPETENCIES:
• Cultivates Innovation
• Collaborates
• Values Differences
• Instills Trust
• Customer Focus

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