Software Support Specialist

Seeking a tech-savvy individual with a strong attention to detail and technical writing abilities to join a fast paced third party integration team within a rapidly growing software company.

Job description:
  • Provides a high level of customer and partner support within a robust software system.
  • Ensures that technical and quality standards are enforced throughout the integration life-cycle.
  • Assist internal Account Executives to manage incidents to resolution and then follows up to ensure product improvement within the Streamline system.
  • Ability to communicate with associates of multiple backgrounds and in international locations
  • Address concerns and resolve problems in a timely fashion, involving and collaborating with leadership as appropriate
  • Foster and maintain a long-term relationship with our integration partners and clients
  • Gains an understanding of our clients and partner organizations; impact on overall business, their goals, and their pain points
  • Understands the role of the department in the overall strategy and sets objectives that are aligned with this role
  • Continuously keeps up on industry trends, direction, opportunities
Education - Experience - Skills:
  • Bachelor’s degree (BS) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Previous experience and proven success in software, integration, or development team
  • Knowledge of a broad range of API languages including JSON and XML
  • Strong Technical Background in computers
  • High attention to detail and focus
  • Strong verbal, written and listening communication skills
  • Strong presentation skills
  • Demonstrated analytical skills
  • Ability to learn quickly in a fast paced environment
  • Ability to drive results in a team-oriented environment
  • Brings a sense of urgency, openness to new ideas, integrity, and res
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