Operations Center Specialist

  • $65,000.00 - $72,000.00/year
  • Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Operations Center Specialist, who would support one of our clients located in the Columbia, MD area.
     
    CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
     
    RESPONSIBILITIES:
     
    As our Operations Center Specialist, you will be a member of a 24x7 Operations staff, performing activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Day-to-day responsibilities could include:

    • Refer issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance
    • Acknowledge events received from the Enterprise Management Tools
    • Open incidents relating to received events
    • Troubleshoot  based on defined procedures to resolve the event
    • Recommend updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes

    QUALIFICATIONS

    • TS/SCI with Polygraph required.
    • Three (3) years of experience with a Bachelor’s Degree in a Business, Technical or Math related field; Five (5) years with an Associate’s Degree OR Seven (7) years’ experience may be substituted for a Bachelor’s Degree. 
    • Must have experience working with customer technology and support requirements.
    • Experience working with SLAs
    • Strong time management and communication skills
    • Strong interpersonal and presentation skills
    • Strong troubleshooting and technical skills in networking and desktop support.
    • Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required
    • Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
    • Must be willing to work shift. They are as follows:
      • Day 1: Sun-Thurs, 0600-1430
      • Day 2: Tues-Sat, 0600-1430
      • Swing 1: Sun-Thurs, 1400-2230
      • Swing 2: Tues-Sat, 1400-2230
      • Night 1: Sun-Thurs, 2200-0630
      • Night 2: Tues-Sat, 2200-0630
    • Desired: ITIL v3 Foundations certification, Red Hat Certified Administrator (RHCA), Microsoft Solutions Associate (MCSA), Cisco  Certified Network Associate (CCNA), or similar certification desired.

    STRATUM NETWORKS OVERVIEW

    Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.  Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

    As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com

    Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

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