Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate
Operations Center Supervisor, who would support one of our clients located in the
Columbia, MD area.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
RESPONSIBILITIES:
As our Operations Center Supervisor, day-to-day responsibilities could include:
- Supervise the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations.
- Refer problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
- Manage operational management team and service delivery staff to ensure service levels and objectives are met.
- Implement operations improvements to meet established objectives across multiple facilities.
- Facilitate customer relationship and satisfaction while ensuring adherence to company policies and processes.
- Investigate matters of significance, recommends and implements appropriate course of action.
- Coordinate and communicate with other managers to leverage resources and discuss solutions to matters of significance.
- Develop and implement processes for leveraging and using resources to meet customer needs.
- Implement moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service; identify process matters of significance or enhancements and implements.
- Train and evaluate employees to enhance their performance, development, and work product; address performance issues and makes recommendations for personnel actions.
- Prepare and recommend operating and personnel budgets for approval; monitor spending for adherence to budget, recommends variances as necessary.
QUALIFICATIONS
- TS/SCI with Polygraph required.
- Must have seven (7) years of experience that can be a combination of work history and education. A Masters’ degree is equivalent to 6 years’ experience; a Bachelor’s degree is equivalent to 4 years of experience and an associates’ degree is equivalent to 2 years of experience. All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.
- Require strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.
- Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.
- Must be available to work shift work. Available shifts are:
- Swing 1: Sun-Thurs, 1400-2230
- Swing 2: Tues-Sat, 1400-2230
- Night 1: Sun-Thurs, 2200-0630
- Night 2: Tues-Sat, 2200-0630
STRATUM NETWORKS OVERVIEW
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit
www.stratumnet.com.
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.