Telephony Field Support Specialist II

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Telephone Field Support Specialist II, who would support one of our clients located in the Columbia, MD area.
 
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
 
RESPONSIBILITIES:
 
As our Telephony Field Support Specialist II, day-to-day responsibilities could include:
 
  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.

QUALIFICATIONS

  • TS/SCI with Polygraph required.

  • Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.
  • Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones
  • DoD 8570 IAT Level 1 Certification Required.

STRATUM NETWORKS OVERVIEW

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.  Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

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