The primary purpose of the Property Tenant Manager is to serve as the main point of contact for our tenant community and to keep our rental vacancies at a minimum. Achieving this goal will involve both working with new tenants in order to fill vacant units as well as maintaining good relationships with existing tenants so that they will want to stay. To that end, the role of the Property Tenant Manager will cover a full range of responsibilities that includes ensuring that our current and upcoming residential vacancies are rent-ready and being shown in the most positive light, creating marketing materials for apartment listings, showing units, preparing leases for new tenants as well as handling communications from current tenants regarding maintenance issues, rent payments, or lease renewals.
This position will split time between field work and office work; therefore, a candidate who enjoys a dynamic work environment is essential. It is also important to note that the majority of the units that we manage are apartments within scattered-site, multi-family properties which are primarily located in South City. A successful Property Tenant Manager will be good at juggling and prioritizing multiple tasks, possess excellent communication skills, and generally enjoy working with people.
- Respond to inquiries on available units. Answer questions as needed, and schedule showings.
- Meet prospective tenants to show available units (scheduled by our software and office staff).
- Keep detailed records of leads, showings, and leases signed in company CRM to create reports to track leasing efforts.
- Prepare Showing Activity Reports for Property Owners.
- For units that are not leasing as expected, create recommendations for suggested tactics to improve rentability (incentives, price alterations, improvements).
- Supervise the collection and processing of screening applications on vacant units including rental verifications, income verification, and employment verification.
- Prepare recommendations for approval or rejection of applicants, based on set Company standards, to Property Management Director.
Document Preparation Responsibilities
- Work with the Property Management Director in the preparation of all lease documents and agreements that are required for a new move-in.
- Manage the communication process with the tenants to review the lease documents and to obtain all necessary signatures.
- Prepare lease renewals and amendments as needed.
- Prepare written payment agreements for Tenants entering into a payment plan.
- Review all documents to ensure accuracy and completion.
- Enter data into the management system and the drive.
Tenant Relations Responsibilities
- Meet tenants for move-in walkthrough and to hand over keys.
- Follow up with Tenants for past due rent.
- Oversee the eviction process in conjunction with the Property Management Director and our Attorney.
- Negotiate other Tenant conflicts.
- Work in conjunction with the Marketing Coordinator to ensure high-quality marketing and ad creation for vacant units, including text copy, pictures, and video tours.
- Perform market studies of current rent rates to ensure that we are competitive.
- Make suggestions for improvements that could be made to increase curb appeal as well as interior aesthetics in order to maximize rentability.
- Perform site inspections for managed properties. This might include verifying contractor has completed work, verifying whether a tenant is still occupying, or other general reason.
- Post notices, signage, lockboxes, etc at properties.
- Assist with special projects as needed.
Schedule & Compensation
- Pay: $38,000 to $42,000 annually with combined base and bonuses.
- Days: Actual days and times to be arranged with employee at time of hire but will include some evening and weekend (mostly Saturday) hours.
- Hours: Approximately 40 hours a week
- Employment Status: Salary, exempt employee (W-4)
- Mileage Reimbursement: $.58 per recorded mile (for “street legal” vehicle) for approved trips.
- Agent Costs: Costs associated with maintaining real estate license.
- Insurance: Health & Vision Insurance benefits
- Paid Leave: Paid Holiday & Vacation benefits
- The Employee is responsible for covering: All vehicular expenses including service & repairs, insurance, etc and all mobile phone-related expenses.
St. Louis Real Estate Society is a well-established, real estate company that deals with three different aspects of the industry: Purchases & Sales, Property Management, and Rehab & Development. Started in 2011 by Matt & Riahna Kastner, the company continues to grow at a rapid pace and we are actively seeking like-minded individuals who love St. Louis real estate.
Sound good to you? If you believe that you are a good fit, we invite you to please apply. All applications will be kept strictly confidential.