Sales Support with Ski Tech Experience

Saint Bernard's lifestyle outlet store encompasses a passion for personal style and the outdoors with contemporary brands for the entire family. The Dallas based company continues to make its mark with new stores in Houston and Austin as well as a thriving online business. Saint Bernard's mission is to help people be prepared and excited for their recreational lives, and the culture of the company reflects that. Saint Bernard employees enjoy generous retirement, full health benefits, and lengthy PTO plans.
Job Overview
Saint Bernard needs support staff employees that are highly motivated and can figure things out on their own. The candidate should be very knowledgeable regarding our customers needs. As support staff you will greet incoming customers, direct them towards their desired product, and ring up their items to complete the sale. This position requires someone that can be very versatile and willing to do whatever is needed.


  • Represents a positive attitude toward the merchandise and the company.
  • Uses sound judgment when making decisions and acts with integrity and respect.
  • Uses the appropriate levels of urgency to ensure time based tasks are completed by deadlines, and adapts to changes required by the business.
  • Assumes and completes other duties as assigned by store management.
  • Can multi-task and prioritize
  • Operates well under stress
  • Takes initiative
  • Possesses an awareness of industry trends and current customer tastes
  • Is able to remain courteous, patient and tactful when dealing with difficult customers
  • Has the flexibility to adapt to different personality types
  • Is detail-oriented to ensure accuracy
  • Is punctual and adheres to designated work schedule.
  • Is flexible and works well with peers and management to accomplish goals.
  • Complies with all company policies and procedures.
  • Greet and assist customers with enthusiasm and a genuine smile.
  • Ensure you deliver exceptional Customer Service that is consistent and beyond expectations.

  • Ensure pricing is accurate, including any current advertised items and specials
  • Serve as knowledgeable resource to customers.
  • Be familiar with the merchandise carried in the store, including brands, key features and benefits, as well as, ability to make accurate suggestions to customers.
  • .

REQUIREMENTS

  • Ski and/or snowboard tuning experience
  • Preferred: 1 year service technician experience
  • Preferred: Retail and Customer Service experience
  • Strong selling and customer service skills
  • Remain current on ski industry products and trends to share knowledge with customers.
  • Attend product knowledge clinics
  • Exceptional interpersonal and communication skills
  • Basic computer skills, with ability to learn the register
  • Open availability and flexibility to work nights and weekends including holidays, to meet the needs of the business.
  • Represents a positive attitude toward the merchandise and the company.
  • Uses sound judgment when making decisions and acts with integrity and respect.
  • Uses the appropriate levels of urgency to ensure time based tasks are completed by deadlines, and adapts to changes required by the business.
  • Determine customers' equipment needs.
  • Perform quality tunes, mounting, adjustments and repairs to customers' equipment according to established guidelines.
  • Adhere to safety procedures regarding use of tools and equipment.
  • Complete accurate work order paperwork and prioritize work orders in an expedient manner.
  • Assumes and completes other duties as assigned by store management.





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