Stay Wanderful is looking for an Account Manager to add to our rapidly-growing Operations team. As an Account Manager, you will play a critical role within the company through hands-on management of our hotel partners. This is a post-sales, account management role. If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make data-driven decisions everyday, then Stay Wanderful is the place for you!
Primary responsibilities:
- Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
- Communicate the value story of Stay Wanderful to a variety of client stakeholders
- Help customers define, achieve, and exceed upon KPIs based on their business needs and desired outcomes with the Stay Wanderful platform
- Work with customers to identify growth opportunities to expand Stay Wanderful’s footprint within their organizations
- Identify risks or barriers to success and proactively put together an action plan to de-risk
- Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stay Wanderful
- Present effective business reviews to customers including analyzing and interpreting performance data to provide optimization recommendations and client facing reporting
- Be the voice of the customer within Stay Wanderful, collaborating with our Product and Marketing teams to improve the customer experience
What you bring to the table:
- Bachelor’s degree in Business or related field.
- Demonstrated analytical, relationship-building, communication, and strategic problem solving skills
- 1-4 years of industry/ account management experience
- Ability to manage the challenges of juggling multiple accounts whilst providing excellent client service
- Great time management and organizational skills
- Great with people – ability to work with internal and external teams and a passion for customer successes
- Experience in the hotel industry/hospitality a plus
Benefits:
At Stay Wanderful we believe that different perspectives lead to better ideas, and better ideas lead to the best product. We are focused on creating a diverse, inclusive, and meritocratic culture that deliverers the industry leading work and a happy team. We hire very selectively on skill, cultural fit, and ability to work in a team. As a result, our teams are trusted to make decisions collaboratively, move quickly, and take radical ownership over their domain. Our culture is collaborative, empowering, and ambitious. We work hard and invest heavily in each other to grow the business and develop our talent.
We are proud to offer competitive benefits and resources. We deeply value our team, and this is one way we support our employees.
- Competitive compensation package
- Flexible Paid Time Off (Vacation, Sick & Public Holidays)
- Full insurance benefits (medical/dental/vision)
- Your choice of Mac or PC laptop
- Extra goodies like team lunches, lots of munchies and drinks in the office, bowling nights, etc.
- Opportunity to join our elite and creatively named Fun Committee
- LOTS of sunlight in our Chelsea office
- We are a growing company, so as we grow, YOU will grow!
About Stay Wanderful:
Stay Wanderful is powering the next generation of travel through our industry leading mix of traveller incentives and behavioral insights. Working with an ever growing network of hotels, Stay Wanderful's incentive engine surfaces relevant, targeted, and exclusive rewards to guests who book directly on the hotel website. To date, we have incentivized over $1 billion of hotel transactions with an impressive 12 million+ impressions per month. Grounded in rich behavioral and consumer intent data gathered by our platform, the SW reward personalization engine learns from consumer interaction and reward selection to serve customized reward recommendations, ultimately driving a personalized experience for travellers and driving incremental revenue for our hotel clients. Additionally our merchant partners have demonstrated business growth from our network, tapping into the high-spending travel consumer segment.
It’s an exciting time for our growing team as we’ve raised a strong fundraising round, have a solid technology team, have achieved transformative results for our hotel clients and now are just looking to grow exponentially.The management team has significant domain expertise in hospitality, analytics, and machine learning, and are alumni of MIT, Harvard Business School, and Columbia University. Investors include hotel owners and tech investors.
- Winner of Most Innovative Startup - Judge's Choice Award at HITEC 2017
- Winner of Best Business Model at 2016 Launch Festival
- Selected into Grand Central Tech out of thousands of applicants