Customer Support Representative Remote/ From Home

Important:

Completion of our Pre-Assessment required for an interview with Starlight Group an e-commerce technology platform focused on direct to consumer sales for brands it owns and operates. If you score on the 99th percentile, we'll award you with $100.00 at the time of your interview!

http://www.ondemandassessment.com/verify/apply/SSRSqAy/DnCPCTPE

Description:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
 
Responsibilities:
·       Open and maintain customer accounts by recording account information
·       Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
·       Prepare product or service reports by collecting and analyzing customer information
·       Contribute to team effort by accomplishing related results as needed
·       Manage large amounts of incoming calls
·       Generate sales leads
·       Identify and assess customers’ needs to achieve satisfaction
·       Build sustainable relationships of trust through open and interactive communication
·       Provide accurate, valid and complete information by using the right methods/tools
·       Meet personal/team sales targets and call handling quotas
·       Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
·       Keep records of customer interactions, process customer accounts and file documents
·       Follow communication procedures, guidelines and policies
·       Go the extra mile to engage customers
·       Resolve customer complaints via phone, email, mail or social media
·       Use telephones to reach out to customers and verify account information
·       Greet customers warmly and ascertain problem or reason for calling
·       Cancel or upgrade accounts
·       Assist with placement of orders, refunds, or exchanges
·       Advise on company information
·       Take payment information and other pertinent information such as addresses and phone numbers
·       Place or cancel orders
·       Answer questions about warranties or terms of sale
·       Act as the company gatekeeper
·       Suggest solutions when a product malfunctions
·       Handle product recalls
·       Attempt to persuade customer to reconsider cancellation
·       Inform customer of deals and promotions
·       Sell products and services
·       Utilize computer technology to handle high call volumes
·       Work with customer service manager to ensure proper customer service is being delivered
·       Close out or open call records
·       Compile reports on overall customer satisfaction
·       Read from scripts
·       Handle changes in policies or renewals
·       Resolve customer complaints via phone, email, mail or social media

About Us:

Read about Starlight Group here:

http://www.fox34.com/story/38207009/american-science-a-subsidiary-of-starlight-group-inc-announces-its-introduction-of-a-new-luxury-line-of-hemp-derived-cbd-products

About the Starlight GroupStarlight Group is a Chicago, Illinois-based technology company with a revolutionary e-commerce sales platform. It is dedicated to optimizing brand sales by utilizing continuous optimization on a granular scale unique to the traffic source and managing the technical backend of emerging brands. Starlight Group has its sights set on the future of direct marketing and e-commerce.

To be eligible for an interview, please take our pre-assessment:

http://www.ondemandassessment.com/verify/apply/SSRSqAy/DnCPCTPE

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