To be eligible for an interview, please take this pre-assessment within 24 hours upon application:
As a customer support team leader, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible. You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.
- Helping to build good customer relations
- Recruiting staff and doing appraisal
- Arranging staff meetings
- Training and development
- Handling complaints and queries (from customers and staff)
- Has extensive experience handling at least 15 people for at least 3 years
- Has considerable knowledge and experience in email and voice support
- Be a contributing member to a world-class team
- Flexible schedule
- Work/life balance
Starlight Group is a Chicago, Illinois-based technology company with a revolutionary e-commerce sales platform. It is dedicated to optimizing brand sales by utilizing continuous optimization on a granular scale unique to the traffic source and managing the technical backend of emerging brands. Starlight Group has its sights set on the future of direct marketing and e-commerce.