Customer Success Manager

Stardog, the Enterprise Knowledge Graph leader, is seeking a Customer Success Manager for its Arlington headquarters. Stardog allows organizations to query, search, and analyze enterprise data, wherever it is, using scalable, cutting-edge Knowledge Graph technology. As a result, the largest companies in the world rely upon Stardog, to include Apple, Morgan Stanley, Bosch, Ericsson, NASA, Salesforce.com, Pfizer, and more. We are rapidly growing and are looking to add a customer-centric professional to deliver world class post-sale experiences.


Responsibilities
  • Work with Head of Customer Success to own retention among our expanding customer base, with the primary goal of growing lifetime contract value 
  • Enable successful, predictable outcomes for Stardog customers during their subscription period, to include onboarding, value creation/realization, etc. 
  • Maintain a consistent cadence of communicating with customers about their use case, general sentiment, and mining opportunities for deeper engagement
  • Work with Marketing to identify opportunities for customers to act as Stardog advocates (e.g., testimonials, case studies, blogs, speaking events, etc.)
  • Understand our product, our market, and the competitive landscape.
  • Collaborate closely with Sales to support POC customers, renewals, and expansion opportunities
  • Marshall resources across the Stardog org (i.e., Engineering, Product, Support, etc.) as needed to support customers needs
  • Have a thorough understanding of Stardog use cases
  • Pitch in wherever help is needed!

Requirements & Skills
  • You have a minimum 2-4 years of account management, customer success, or relevant experience, focused on B2B (enterprise preferred)
  • You love to learn about and are willing to dig in on a highly-technical product
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented
  • Experience building and maintaining relationships, while working to mitigate churn, drive engagement and renewals
  • A proactive, initiative-driven approach and the ability to work independently 
  • An empathetic, positive attitude with a desire to help our customers reach their goals
  • Results-driven mentality, with a bias for speed and action
  • MS and Google Suite ninja
  • Proficient in Salesforce or similar CRM tool
  • You are comfortable in an informal, fast-paced environment with high expectations where change is the norm.

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